FAQ's
Where do you ship?
We currently ship to addresses within the contiguous United States (the 48 contiguous states and Washington D.C.). We're unable to ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.
Is shipping really free?
Yes. All orders shipped within the contiguous United States receive free shipping, with no hidden fees.
How long does shipping take?
Processing Time: 1-2 business days. Transit Time: 3-5 business days. Total Delivery Time: 4-7 business days from the date your order is placed. Some large items ship via freight carrier and may take a bit longer due to special handling. See our full Shipping Policy for details.
Can I return a product if I change my mind?
Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 25% restocking fee applies to change-of-mind returns. See our full Return and Refund Policy for details.
Do I have to pay for return shipping?
It depends on the reason. If your item is defective, damaged, or incorrect, The Vital Stride covers return shipping at no cost to you. For change-of-mind returns, return shipping is the customer's responsibility and a 25% restocking fee applies.
What if my item arrives defective or damaged?
If your item arrives defective or damaged, take photos of the item and packaging and contact us within 7 days of delivery at support@thevitalstride.com. Defective and damaged items are eligible for a full refund or replacement with no restocking fee, and we cover return shipping.
Can I cancel my order?
Yes, orders can be cancelled within 1 hour of placement at no charge, provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return. A 25% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@thevitalstride.com or +1-502-469-1135 to request a cancellation.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. See our Payment Options page for details.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.
Who do I contact for support?
You can reach us by email at support@thevitalstride.com or by phone at +1-502-469-1135. Our team is available Monday to Friday, 9:00 AM to 6:00 PM EST. We aim to respond to all inquiries within one business day.