FAQs

1. How long will it take for my order to ship? When will I receive it?
Order shipping times vary by brand. Many orders ship the same business day, while others may take 1–2 business days to process. In rare cases, delays may occur. Typically, products are delivered within 4–7 business days. If delivery times are expected to exceed this, it will be noted on the product page. At The Vital Stride, we pride ourselves on providing the fastest processing and shipping times in the industry, paired with exceptional customer service.

2. Which payment methods do you accept?
We accept the following payment options:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Apple Pay
  • Google Pay

3. What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. You can find detailed information about our return policy at the bottom of the page.

4. What is your cancellation policy?
You can cancel any order for a full refund before it has shipped. To cancel, contact us immediately at support@thevitalstride.com. If the order has already shipped, it will be subject to our 30-Day Return Policy.

5. What if my product is damaged?
Inspect your package upon delivery. If you notice any damage, including damage to the box, make a note of it when signing for the delivery. If you suspect damage but cannot open the package, write "suspect damage" on the delivery receipt. If the item(s) arrives damaged, email photos to support@thevitalstride.com, and we’ll process a replacement or compensation promptly.

6. How do I place an order?

  • Online: Click "Add to Cart" on your chosen product and proceed to checkout. Enter your shipping and billing details to complete the process.
  • By Phone: Call us at (502)-469-1135.
    You’ll receive an immediate order confirmation, and we’ll start processing your order right away.

7. How do I know when my order will ship?
Once your order is placed, you’ll receive an email confirmation. After your order ships, you’ll get another email with a tracking number. If an item is out of stock, we’ll notify you within one business day. We strive to ensure our inventory is accurate, but high-demand items can occasionally sell out quickly.

8. Will you send an order confirmation via email?
Yes, an order confirmation email will be sent to the address you provide. We recommend saving or printing this email for your records. Please double-check that your email address is entered correctly to ensure you receive updates.

9. Do you charge sales tax?
We are located in Texas and only charge sales tax for orders shipped within the state. This can save you a significant amount compared to ordering from other retailers.

10. Can I change my order?
Yes, you can modify your order before it ships by emailing support@thevitalstride.com. If there’s a price difference, we’ll credit or charge the appropriate amount. For immediate assistance, you can also call us at (502)-469-1135.

For any additional questions, feel free to contact us at support@thevitalstride.com. We're here to help!