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Your Journey, Our Mission
At The Vital Stride, we are dedicated to offering our customers a wide selection of premium recreational products.
Our mission is to provide top-notch gear and exceptional support, ensuring you have everything you need for your next adventure.
Contact UsFrequently Asked Questions
We currently ship to addresses within the contiguous United States (the 48 contiguous states). We're unable to ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.
Yes. All orders shipped within the contiguous United States receive free shipping, with no hidden fees.
Orders are processed within 1-2 business days, and delivery typically takes 4-7 business days after your order ships. Some large items ship via freight carrier and may take a bit longer due to special handling.
Yes. We accept returns within 30 days of delivery for items that are unused, undamaged, and in their original packaging. A 25% restocking fee applies to change-of-mind returns.
No. The Vital Stride covers return shipping costs for all eligible returns, including change-of-mind returns.
Contact us within 7 days of delivery with your order number and photos of the issue. We'll offer a replacement or a full refund with no restocking fee, and we'll cover return shipping.
Yes, if you contact us within 1 hour of placing your order and it hasn't shipped yet.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.
You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.
Our Customer Service team is available Monday to Friday, 9:00 AM to 6:00 PM EST at support@thevitalstride.com or +1-502-469-1135.





