Cancellation Policy
Effective Date: September 28, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
To cancel your order, please contact us within 1 hour of order placement. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made within this window are free of charge — no cancellation fee and no restocking fee applies.
After Shipment
If it is too late and your order has already shipped, we are unable to cancel it. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee will apply if your order has already shipped and needs to be returned as a change-of-mind cancellation, and return shipping will be the customer's responsibility.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: support@thevitalstride.com
Phone: +1-502-469-1135
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
The Vital Stride (operated by NJ ECOM LLC)
Phone: +1-502-469-1135
Email: support@thevitalstride.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST
Address: 4403 Tosi Circle, Stevensville, MI 49127, United States
