Warranty
Warranty Coverage at The Vital Stride
Every product sold by The Vital Stride is covered by the manufacturer's warranty.
Our Products — Warranty Terms
All products purchased through The Vital Stride are backed by the manufacturer's warranty. Specific coverage details, such as duration and terms, vary by product — please refer to the product manual or packaging for exact information.
- What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
- What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
- How to claim: Contact The Vital Stride at support@thevitalstride.com or +1-502-469-1135. We coordinate with the manufacturer on your behalf.
How to File a Warranty Claim
- Email support@thevitalstride.com with your order number, product model, and description of the issue.
- Provide photos or video of the defect if requested.
- We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
- Most claims are acknowledged the same business day.
Questions? Reach us at support@thevitalstride.com or +1-502-469-1135.
