Warranty
Warranty Coverage at The Vital Stride
Products sold by The Vital Stride are new and covered by the manufacturer's warranty, according to that manufacturer's warranty terms. Coverage length and conditions vary by brand and product.
Manufacturer Warranty Terms
- Sports Attack: see the Sports Attack warranty policy.
- Titan, Dominator, and Ironclad: warranty terms are available on request before you buy. Contact us and we'll send you the manufacturer's current warranty terms for any product.
What Is Typically Covered
- Typically covered: manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
- Typically not covered: damage caused by improper use, lack of maintenance, unauthorized modifications, accidents, or normal wear and tear.
The manufacturer's warranty terms determine final coverage.
Damaged or Defective on Arrival
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. These cases are handled under our Return and Refund Policy, not the manufacturer warranty.
How to File a Warranty Claim
- Email support@thevitalstride.com with your order number, product model, and a description of the issue.
- Provide photos or video of the problem if requested.
- We'll submit the claim to the manufacturer on your behalf and coordinate the resolution, whether that's replacement parts, a replacement product, or manufacturer service.
- We respond to warranty requests within 1 business day.
Questions? Reach us at support@thevitalstride.com or +1-502-469-1135, Monday to Friday, 9:00 AM to 6:00 PM EST.