Shipping policy

Effective Date: October 1, 2026

1. Introduction

At The Vital Stride ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, thevitalstride.com.

Fulfillment Notice: Orders ship directly from the manufacturer or its authorized distributor warehouse. Our registered business office is located at 4403 Tosi Circle, Stevensville, MI 49127, United States. Products are not shipped from this office.

2. Shipping Destinations

  • Countries We Ship To: United States (contiguous 48 states and Washington D.C.). Please note that shipping is not currently available to Alaska, Hawaii, U.S. territories, or international destinations.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Free standard shipping on all orders shipped within the contiguous United States. There are no hidden fees or additional shipping charges at checkout.

4. Order Processing Time

  • Processing Time: 1-2 business days. Orders are processed Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 6:00 PM EST. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: If an item is backordered, we will notify you within 24 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

  • Processing Time: 1-2 business days.
  • Transit Time: 3-5 business days.
  • Total Delivery Time: 4-7 business days from the date your order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large equipment): Select large or bulky items ship via third-party freight carriers using 18-wheeler trucks, which may require additional coordination for delivery.
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email, or on our Track Your Order page. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@thevitalstride.com or +1-502-469-1135.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@thevitalstride.com or +1-502-469-1135. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photos of the damaged packaging and items; contact us within 7 days of delivery at support@thevitalstride.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: contact us within 7 days of receiving your package; provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, in original packaging, with tags attached.
  • Customer pays for return shipping on change-of-mind returns; The Vital Stride covers return shipping for defective, damaged, or incorrect items.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Refund processing time is 7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

The Vital Stride (operated by NJ ECOM LLC)

Email: support@thevitalstride.com

Phone: +1-502-469-1135

Address: 4403 Tosi Circle, Stevensville, MI 49127, United States

Hours: Monday to Friday, 9:00 AM to 6:00 PM EST

Response Time: Within 1 business day