Industry Experience
Our Background
The Vital Stride is operated by NJ ECOM LLC, a family-owned business in Stevensville, Michigan. We focus on one category: sports training equipment, including pitching and training machines, ball machines, basketball hoops, and pickleball systems. Keeping our catalog narrow lets us know the products we sell and answer detailed questions about them.
What We Know
- Product Knowledge: We can walk you through the differences between models, such as pitch speeds and types, ball compatibility, power requirements, and machine dimensions, so you choose the right equipment for your level of play and your space.
- Freight Delivery: Many of our products are large items that ship by freight. We work with the manufacturer and the freight carrier to coordinate delivery, and we can tell you what to expect before your order arrives.
- Manufacturer Coordination: Orders ship directly from the manufacturer or its authorized distributor. If you have a problem with your order or need to make a warranty claim, we handle the communication with the manufacturer for you.
Our Policies
Our shipping, return, and warranty terms are written in plain language and are the same on every page of our site. See our Shipping Policy, Return and Refund Policy, and Warranty page for details.
Questions?
If you'd like help choosing equipment or have a question about a specific product, contact us:
Email: support@thevitalstride.com
Phone: +1-502-469-1135
Hours: Monday to Friday, 9:00 AM to 6:00 PM EST