Product Quality Guarantee

At The Vital Stride, we are committed to providing top-tier products to ensure your satisfaction. Every item we sell is backed by a manufacturer's warranty. For specific warranty details, feel free to contact us—we’re happy to provide the information you need.

What if my product arrives damaged?

We take great care to ensure your items arrive in perfect condition. However, if you notice any damage upon delivery, please follow these steps:

1. Inspect the Packaging: Carefully check the item’s packaging upon arrival. If there’s visible damage, or even if the box appears compromised, make a note of it when signing for delivery.

2. Suspected Damage: If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.

3. Report the Issue: If the item(s) is damaged, take photos of the packaging and the product. Send the photos to support@thevitalstride.com so we can quickly resolve the issue.

Once we’ve received your report, we’ll process an immediate replacement or refund, typically within one business day.

Your satisfaction is our priority, and we’re here to help every step of the way!